If you have ever been to aa or na, then you have seen countless people just like the song is describing. The fact that the album is named "Thirteenth Step" only serves to confirm that Maynard means this. (since aa and na are based on 12-step programs) Also his use of the word "amends" makes me think that. (Step 9) I love this somg, as I think these programs work for many people, but they work on a "cult" level.